Helping You Through the Claims Process

claims-processIf you're in a car accident or your home is damaged, the last thing you want is for your insurance company to give you the run around. You'll find our approach to claims is noticeably different from most.

At Farm Bureau Insurance, we train our claims professionals to look for how your coverage can be used to your advantage, instead of looking for exclusions that could be used as loopholes or ways out of settling claims. We also work to pay covered losses quickly so you can get on with your life as soon as possible.

Our knowledgeable, courteous claims professionals will work with you every step of the way to resolve your claim as quickly as possible,  keep you informed throughout the process, and answer any questions you may have.

The Claims Process: What to Expect

  1. Report the claim: Customer reports a claim through the Customer Service Call Center or online.
  2. Claim Assignment: Claim is assigned to a local Farm Bureau Insurance claims professional.
  3. First Contact Made: A Farm Bureau Insurance claims professional contacts you to get the facts surrounding the loss and schedules an in-person appointment, if necessary.
  4. Investigate: The claims professional inspects and documents damage, takes photos, interviews witnesses and reviews the policy terms.
  5. Resolution: Farm Bureau Insurance claims professional works with you to resolve your claim fairly and according to the terms of the policy.

Fast, Fair, and Convenient Claims Handling

Any insurance company can sell you a policy, but it's when you need to use those policies that you really get a glimpse of your insurance company's true intentions. At Farm Bureau Insurance, we try to make the claims process as easy and fair for you as possible.

To help speed up the claims process, each of our South Carolina Claims Service Centers has a convenient drive-in bay where vehicles are inspected on-site. Customers and claimants who have minor vehicle damage, can be seen quickly by on-site claims professionals who assess the damage, provide an estimate, and settle the claim within just a matter of minutes.

If you don't live near a Claims Service Center, our claims professionals are still just around the corner because we have an office in every county throughout South Carolina. Remember South Carolina is our home too, and we're committed to providing fast, personalized attention.

Qualified Claims Professionals to Improve Your Experience

Farm Bureau Insurance trains and employs all of its claims professionals and our claims adjusters are some of the most experienced in the state.

Don't just take our word for it. Farm Bureau Insurance claims staff who specialize in collision damage estimates have earned the National Institute for Automotive Service Excellence (ASE) certification.

Farm Bureau Insurance has also earned a prestigious I-CAR Gold Class designation. By completing I-CAR's rigorous collision training and testing program, our employees have the most up-to-date training in collision repair. These designations demonstrate our commitment to providing the most accurate estimate possible so that a damaged vehicle is repaired correctly.

A History of Quick, Reliable Claims Service

Our claims professionals not only have extensive automobile insurance training, but the Farm Bureau Insurance claims team has also been tested in the property insurance arena by some of the most severe weather to hit South Carolina.

After Hurricane Hugo struck the state in 1989, the company paid out more than $71 million in losses and settled more than 16,000 claims. Word quickly spread about our quick claims response and this positive word-of-mouth advertising helped fuel the company's growth during the 1990s.

In 1999, when Hurricane Floyd struck South Carolina, Farm Bureau Insurance paid out more than $5.6 million in covered losses and settled more than 90% of all claims within one week!

24-hour Assistance to Help You File Claims

With a 24-hour Customer Service Call Center, customers have the ability to speak with a Farm Bureau Insurance customer service professional at any time day or night. It is the goal of our entire team at Farm Bureau Insurance to deliver the highest level of customer service. If you are a South Carolina policyholder and you need to file an insurance claim or want to discuss your insurance coverage, contact a Farm Bureau Insurance representative today.