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Employment
Claims
Department
The Claims Department investigates and settles losses that may be covered by insurance. It is the responsibility of the Claims Department to make determinations of coverage for the benefit of the policyholder making the claim and the company upon which all policyholders rely. Claims adjusters may work exclusively for a particular company or they may work for a company that specializes in claims handling for many companies. Farm Bureau adjusters work exclusively for Farm Bureau. One particular area of interest in the Claims Department is the Special Investigative Unit (SIU). SIUs are charged with investigating insurance fraud against their company. Because insurance fraud costs all policyholders, it’s important for companies to do all they can to combat it. SIU employees work with investigators from other companies and law enforcement agencies to collect information and evidence so the fraud perpetrators can be identified and prosecuted. No particular area of study is required to be a claims adjuster. However, claims adjusters must be able to understand and explain policy coverages as well as pertinent laws. In addition, claims adjusters must be calm and level-headed, because they deal with policyholders and claimants who are under great stress due to the loss they have suffered, which can be as minor as a fender bender or as tragic as a house fire.
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Insurance Areas
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